01. What do you do? .
02. What type of things do you remove? .
03. Why can't you take hazardous materials? ..
04. Are you insured to do this type of work? .
05. Are you licensed to do this type of work? .
06. Can you move items from one location to another for me? .
07. Can you take my things to a charity of my choice? .
08. Why do you charge? .
09. How do you charge? .
10. Why can't you give me an exact price over the phone? .
11. How much notice do you require? .
12. Why are appointments booked in 1 hour time slots? .
13. Do I have to be at the property to have the job done? .
14. Can you do the job outside of normal hours? .
15. How big is your vehicle? .
16. What is a cubic yard? .
17. What equipment does your vehicle come with? .
18. Will you damage our paintwork and leave muddy footprints? .
19. What do you do with the rubbish and junk? .
20. Where are you based? .
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1. What do you do?
We remove rubbish, junk, furniture and appliances quickly and efficiently from residential and commercial properties. Our service includes a two man team, a sweep up afterwards (if needed), and all disposal/recycling costs.
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2. What type of things do you remove?
We will remove almost anything, as long as it can be safely lifted by two people. Examples include:
Furniture - sofa, sofa-bed, mattress, armchair, wardrobe, bed
Appliances - Washing machine, cooker, fridge, tumble dryer, stereo
Cellar, loft & garage - boxes, books, tools, clothes, bric-a-brac
Garden waste - branches, grass, leaves, soil, dirt, cuttings
Building waste - rubble, bricks, plaster, concrete, glass, pallets
We can't take any hazardous materials, including noxious chemicals, solvents, motor oil, petrol, asbestos, raw meat or fish, medical or biological waste, or any toxic substances. There are some items that are classed as hazardous (due to the way they need to be disposed of) that we can take. For example, computer monitors and fridges and freezers. However, because these items need specialist disposal and the disposal costs are higher, we have to add a supplemental charge to your bill. If you are unsure as to whether your waste is hazardous or not, please call us for clarification.
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3. Why can't you take hazardous materials?
We are not licensed or insured to carry hazardous materials. You should contact your local council with regards to disposing of such items.
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4. Are you insured to do this type of work?
Yes. Our trucks and crews are fully insured to do this work, including cover against any damage that could occur to a client's property while removing waste.
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5. Are you licensed to do this type of work?
Yes. Eco Rubbish Clearance is licensed by the Environment Agency to remove and carry waste.
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6. Can you move my things from one location to another for me?
No. We can only take away items you no longer want. We are not insured to provide a traditional removal service and our vehicles are not designed to do so. However, we can move things from one place to another on the same site for a small additional fee.
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7. Can you take my things to a charity of my choosing?
Yes. Provided you have agreed this with the charity beforehand. Unfortunately, due to insurance considerations, we are not able to guarantee the condition of the items on arrival.
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8. Why do you charge?
Our team loads your rubbish, junk or waste into the truck, clears up afterwards, then they take it away for sorting. We sort things for recycling, reuse and disposal. For transfer stations and recycling centres we are charged according to the weight of the materials to be disposed of. Our charges reflect the costs of doing all this, employing staff and running our vehicles.
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9. How do you charge?
In general we charge by volume (i.e. how much of the vehicle is taken up by your materials). However, if your materials are particularly heavy (e.g. rubble, soil, bricks, tiles or concrete) we charge by weight.
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10. Why can't you give me an exact price over the phone?
Our rates are based on the type and amount of rubbish or materials to be removed. Until we see exactly what needs to be removed, we can't give you an exact price, just a rough quote. Once we are on site but before starting the job our team will review the materials to be removed and provide you with a no obligation quote on how much the job will cost. However, if you only have a few items or a single item (e.g. a washing machine) then we can provide you with an exact quote over the phone.
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11. How much notice do you require?
Try to give us as much notice as possible to ensure that your collection can be scheduled for a time that is most convenient for you. 48 hours is usually enough time. However, if you need a job done urgently then depending on our workload we can often arrange a pick up within 24 hours and sometimes even on the same day.
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12. Why are appointments booked in 1 hour windows?
Appointments are booked in 1 hour time slots to allow for circumstances that are beyond our control, such as traffic or jobs that take longer than expected.
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13. Do i have to be at the property to have the job done?
Not always. Provided we can access the materials from the road, we will call you once on site with an exact quote. If you have us go ahead with the job we will then process your card payment upon completion.
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14. Can you do the job outside of normal business hours?
If you require a pick-up outside of normal business hours, let us know and we will try our best to accommodate you. Please be aware that this type of service has a supplemental charge attached.
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15. How big is your vehicle?
The container on the back of our vehicles has a volume of 12.5 cubic yards. This is equivalent to just over 2 standard building skips (which are 6 cubic yards).
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16. What is a cubic yard?
A cubic yard is three feet high by three feet wide by three feet deep, or 27 cubic feet.
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17. What equipment does your truck come with?
A team of two or sometimes three strong efficient men (depending on size of job), with brooms, dust sheets, tools and a sack trolley.
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18. Will you mess up our paintwork and leave muddy footprints?
We try our hardest not to! To minimise the chance of dirtying the inside of your property, as well as using dust sheets, our teams always wear clean uniforms, and for really rainy days, use plastic shoe covers to avoid leaving muddy footprints around the property. We will always sweep up thoroughly after every job if needed. In the unlikely event that we do damage your property while removing material, please rest assured that we are fully insured and will arrange for any repairs a.s.a.p.
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19. What do you do with the materials you collect?
The majority is recycled or reused - by being given to charitable organisations or being taken to specialist recycling centres. What can't be recycled or reused is taken to a licensed waste transfer station where it is sorted and disposed of in the most environmentally appropriate manner.
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20. Where are you based?
Our operating centre is in Neasden, London, NW10.
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